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Housekeeping Supervisor in Buffalo, NY at Caravan Facilities Management, LLC

Date Posted: 9/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/5/2018

Job Description

Job Title: Housekeeping Supervisor

Department:Operations

Reports To:Housekeeping Manager

FLSA Status:Non-Exempt

Summary:Supervises and coordinates activities of workers engaged in cleaning and maintaining premises of commercial, industrial buildings by performing the following duties. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities:Includes the following, other duties may be assigned.


• Inspect work performed to ensure that it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Investigate complaints about service and equipment and take corrective action.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Check equipment to ensure that it is in working order.
• Instruct staff in work policies and procedures and the use and maintenance of equipment.
• Perform or assist with cleaning duties as necessary.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

Competencies:To perform the job successfully, an individual should demonstrate the following competencies.


• Service Mentality-- Understands and demonstrates the importance of customer relationships.
• Problem Solving- Identifies and resolves problems in a timely manner.
• Project Management- Communicates changes and progress.
• Teamwork- Balances team and individual responsibilities.
• Delegation- Sets expectations and monitors delegated activities.
• Quality Standards- Looks for ways to improve and promote quality.
• Business Acumen- Understands business implications of decisions; Demonstrates knowledge of market and competition.
• Cost Consciousness- Works within approved budget.
• Organizational Support- Follows policies and procedures as well as ability to organize and plan efficiently.
• Communication-- Ability to communicate effectively through verbal and written forms.
• Adaptability- Adapts to changes in the work environment.
• Leadership- Exhibits confidence in self and others by inspiring and motivating others to perform well. Effectively influences actions and opinions of others.
• Planning/Organizing- Prioritizes and plans work activities to use time efficiently. Sets goals and objectives to develop realistic action plans.
• Safety and Security- Observes safety and security procedures. Uses equipment and materials properly.

Work Environment:While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually loud.

Physical Demands:While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 50 pounds.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Education and/or Experience:Associates degree or equivalent from a higher education center or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Computer Skills:To perform this job successfully, an individual should have knowledge of Internet software, Payroll systems, spreadsheet software, and Word Processing software

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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